Lise Pilot

Experience

Product design across technology shifts.

1. NextEra Energy

   Experience Architect (Contract)

   Renewable Energy · Enterprise Platforms · AI

   Led experience strategy and hands-on product design across renewable-energy platforms: AI-assisted land prospecting, landowner self-service, and Salesforce workflows.

   • Led UX for a landowner self-service platform projected to deliver ~$150K in annual support savings by shifting ~5,000 service calls to digital self-service.
   • Defined the product vision for an AI-powered prospecting platform, unifying fragmented site-evaluation data into a single experience.
   • Established a UX intake and governance model across 4 workstreams, surfacing research and design needs before engineering estimates.
   • Mentored 3 product designers while aligning GIS, Product, Engineering, and executive leaders.

2. UKG

   Principal Product Designer / UX Design Manager

   Enterprise Workforce Management

   Led product design and enterprise UX transformation across workforce-management SaaS, combining hands-on design with team leadership, customer research, design systems, and product strategy.

   • Scaled and mentored a team of 6 designers and researchers across enterprise SaaS platforms.
   • Led post-merger UX strategy for the $22B One UKG Experience, driving consistency across 5 product domains and accelerating cross-platform delivery by 30%.
   • Turned around a high-risk beta using NPS insights, generating ~10 monthly sales references.
   • Co-created LightStarters, a repeatable design sprint framework that cut concept validation cycles by 30%.
   • Led mobile research and usability improvements that increased adoption by 25% and raised the App Store rating to 4.5★.

3. SATO Global Solutions

   Founding UX Manager / UX Architect

   Enterprise RFID + IoT Solutions

   Built the company's first UX practice and led experience strategy for IoT and RFID solutions across healthcare, retail, logistics, manufacturing, and hospitality.

   • Established human-centered design, research, rapid prototyping, and design-governance practices.
   • Led experience strategy for emerging IoT and RFID products.
   • Partnered across technology leadership, Product, Engineering, and Sales.

4. Citrix

   Lead Product Designer

   Enterprise Mobility + Security

   Led product design and UX strategy through the rise of enterprise mobility, translating complex security and virtualization technology into intuitive experiences across phone, tablet, and desktop.

   • Designed Citrix Receiver experiences across six operating systems.
   • Helped design enterprise mobility and device-management experiences including XenMobile.
   • Established customer-research and Design Thinking practices that brought customer insight earlier into development.

5. Verio

   Senior Usability Engineer

   Enterprise Web Hosting + Digital Products

   Led user-centered design for enterprise web-hosting and digital products, translating complex technical capabilities into understandable customer experiences.

   • Applied user research, usability testing, information architecture, and interaction design across complex enterprise products.
   • Helped establish stronger human-centered design practices across the organization.

6. IBM

   Human Factors Engineer

   Speech Recognition + Enterprise Software

   Designed early speech-recognition products at the frontier of human-computer interaction, including voice experiences that let people control Windows desktops through natural speech.

   • Applied human factors, usability research, and interaction design to emerging voice technologies.
   • Contributed to early speech-recognition experiences including IBM ViaVoice.