NextEra Energy

Experience Architect / Lead UX (Contract)

Renewable Energy · Enterprise Platforms · AI

Designed renewable-energy experiences across AI-assisted land prospecting, landowner self-service, and Salesforce workflows.

• Designed an AI-assisted land prospecting experience to help teams evaluate and prioritize potential sites.
• Designed a landowner self-service portal supporting payments, account information, and service requests, projected to save ~$150K annually by shifting ~5,000 service calls to digital self-service.
• Conducted research and usability testing to improve workflows and validate design decisions.
• Worked closely with Product and Engineering across 4 workstreams from discovery through delivery, and mentored 3 product designers.

UKG

Principal Product Designer / UX Design Manager

Enterprise Workforce Management

Designed enterprise workforce-management experiences across time, scheduling, payroll, mobile, and AI.

• Designed and modernized complex HCM workflows used across enterprise organizations.
• Designed cross-product experiences supporting a more unified UKG experience across 5 product domains, accelerating cross-platform delivery by 30%.
• Created and tested AI-assisted concepts for workforce-management workflows.
• Improved mobile experiences through research, prototyping, and usability testing, increasing adoption by 25% and raising the App Store rating to 4.5★.
• Contributed to shared patterns and design-system adoption across products, and mentored a team of 6 designers and researchers.

SATO Global Solutions

Founding UX Manager / UX Architect

Enterprise RFID + IoT Solutions

Designed IoT and RFID experiences across mobile, web, and enterprise workflows while establishing the company's early UX practice.

• Established the UX practice and a human-centered design process.
• Designed and prototyped IoT and RFID experiences across healthcare, retail, logistics, manufacturing, and hospitality.
• Conducted research and usability testing to validate concepts.
• Collaborated with Product, Engineering, and Sales.

Citrix

Lead Product Designer

Enterprise Mobility + Security

Designed enterprise mobility experiences that helped people securely access applications and work across devices.

• Designed Citrix Receiver experiences across six operating systems.
• Contributed to enterprise mobility and BYOD experiences across phone, tablet, and desktop.
• Designed mobile device management experiences including XenMobile.
• Used customer research and usability testing to inform product decisions.

Verio

Senior Usability Engineer

Enterprise Web Hosting + Digital Products

Designed enterprise web-hosting and digital product experiences, translating technical capabilities into understandable customer workflows.

• Applied user-centered design across complex enterprise products.
• Conducted user research and usability testing.
• Shaped information architecture and interaction design.
• Collaborated with cross-functional product teams.

IBM

Human Factors Engineer

Speech Recognition + Enterprise Software

Designed early speech-recognition experiences focused on making voice interaction intuitive and usable.

• Applied human factors and usability research to voice interaction design.
• Designed early speech-recognition experiences, including voice control of Windows desktops.
• Contributed to products including IBM ViaVoice.