Case study · UKG
Turning complex workforce management into a simpler mobile experience.
UKG's employee mobile experience supported essential workforce tasks including schedules, time, pay, and employee self-service. I led mobile experience strategy and product design, using customer research to identify the workflows that mattered most and redesign them for the speed and simplicity employees needed on mobile.
Challenge
Simplify complex workforce-management workflows for employees using the product on mobile.
My role
Mobile Experience Strategy · Product Design
Experience strategy, customer research, interaction design, prototyping, validation, and cross-functional product collaboration.
Impact
4.5★
App Store rating
The challenge
Employees needed quick access to everyday workforce tasks, but enterprise complexity made common mobile interactions harder than they needed to be.
The challenge was to simplify high-priority workflows without removing the functionality employees depended on.
My role
I partnered with Product and Engineering while conducting customer research, defining mobile interaction patterns, prototyping key workflows, and validating designs through usability testing.
Key decisions
01
Rather than recreate the full desktop experience on a smaller screen, we focused mobile on the high-frequency, time-sensitive tasks employees needed away from their desks — checking schedules, managing time, requesting time off, and responding to exceptions. Mobile was designed around employee context, not as a miniature version of the desktop product.
02
Complex enterprise workflows were redesigned around short, focused interactions. We reduced unnecessary steps, surfaced the information employees needed to make decisions, and optimized common actions for quick completion on a phone.
03
Rather than designing each workflow independently, we established reusable mobile patterns for navigation, selection, approvals, calendars, forms, and common workforce actions. This created consistency across experiences while giving product teams a foundation they could extend.
04
We explored conversational AI as a complementary interaction model for employees who needed quick answers or actions without navigating traditional screens. Rather than replacing the mobile experience, it created another path into common workforce tasks and information.
The solution
The resulting mobile experience gave employees a focused way to manage the workforce tasks that mattered most throughout their day — from schedules and timecards to time-off requests, approvals, pay, and employee information. Shared interaction patterns created a more predictable experience across workflows while providing a foundation that could scale as new capabilities were introduced.
01 · Everyday workflows
Quick access to schedules, time, requests, approvals, and other frequent employee tasks.
02 · Employee experience
Personalized information and actions surfaced in context.
03 · Scalable mobile system
Shared patterns created consistency across workforce experiences.
Impact
4.5★
App Store rating
Customer-facing evidence of improved mobile experience quality.
Simplified
High-priority workflows
Scheduling, time, pay, and self-service redesigned around mobile use.
Consistent
Mobile patterns
Shared interaction patterns improved consistency across employee experiences.
Scalable
Foundation
Reusable patterns supported future mobile product development.
The goal wasn't to put the desktop product on a phone. It was to rethink workforce management for the moments employees were actually mobile.